Return Policy

At The Daily Pitch Shop, your satisfaction is our top priority. Please review our return policy below to ensure a smooth and hassle-free return process.

 

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 30 days of receiving your order. We will gladly offer a replacement or a refund. To process your request, please provide:

1.Your order number

2.A detailed description of the issue

3.Photographic evidence of the damaged or defective item

 

Returns and Exchanges

Since our products are custom-made to order, we do not offer returns or exchanges for reasons other than damage or defects. Please double-check your order details, including size and color, before completing your purchase.

 

Order Issues

If there is an issue with your order, such as receiving the wrong item, please contact us within 30 days of receiving your order. We will work quickly to resolve the issue and ensure you receive the correct item.

 

How to Initiate a Return or Exchange

To initiate a return or exchange for a damaged or defective item, please follow these steps:

1. Email our customer support team at service@dailypitch.news with your order number and a description of the issue.
2. Attach photos of the damaged or defective item.
3. Our team will review your request and respond with further instructions.

 

Non-returnable Items

Please note that we cannot accept returns or exchanges for the following items:

• Custom-made products (unless they are damaged or defective)
• Items with visible signs of use
• Items not in their original condition

 

Refunds

If a refund is approved, a credit will automatically be applied to your original method of payment. Please allow a few days for the refund to process and appear in your account.

 

Contact Us

For any questions or concerns regarding our return policy, please contact our customer support team at service@dailypitch.news. We are here to help!

 

Thank you for shopping with The Daily Pitch. Your satisfaction is important to us, and we strive to provide the best possible service.